All refunds, exchanges or returns for credit must be made within 14 days of purchased and must be accompanied by receipt. Customer understands that Jim’s Home Health Supplies (Jim’s) does not accept returns on medical compression stockings, brace foot care items, nutritional supplements, wound dressings, hygiene products, special order items, or pillows not in their original packaging for sanitary reasons. Other merchandise returned must be new, unworn and unwashed. Defective merchandise is subject to the manufacturer’s warranty.